How EDI ISV PartnerLinQ scales B2B connectivity and eliminates channel conflict with ECGrid.

Overview

While expanding its Digital Connectivity platform, PartnerLinQ had a clear requirement: an infrastructure partner that could scale without friction, technically or commercially. They needed an API-capable VAN interchange partner that could handle high transaction volumes and support rapid trading partner onboarding.

The challenges

PartnerLinQ needed a B2B network infrastructure partner that could keep pace with a rapidly growing platform, both in terms of transaction volume and the speed at which new trading partner relationships needed to be established.

Equally important was finding a partner with no competitive conflict. A provider that would not compete for PartnerLinQ's customers or undermine the commercial model PartnerLinQ was building.

The ECGrid solution

ECGrid's API-first architecture gave PartnerLinQ direct programmatic access to a production-grade B2B network. Trading partner onboarding that previously required manual coordination could be handled through API calls.

ECGrid's non-competitive infrastructure model resolved the channel conflict concern entirely. PartnerLinQ could build and sell B2B connectivity services knowing that ECGrid's interests were aligned with their growth, not in tension with it.

They bring the power and expertise of the big VAN without the big VAN hangover. They respond quickly and show us how to alleviate issues ourselves to be even more efficient.

The results

PartnerLinQ integrated over 40 trading partners in less than a single day. Monthly interchange volume has grown to more than 48,000 and continues to increase. The support model delivered a 99.9% first-touch resolution rate. B2B services expanded without proportional cost increases, and channel conflict was eliminated entirely.