How Oriental Weavers eliminated operational complexity and scaled global connectivity with ECGrid.

Overview

Oriental Weavers is a global leader in carpet and rug manufacturing, operating complex supply chains across Egypt and the United States to serve major retailers in over 130 countries. As legacy systems showed their limitations, the team needed a way to stabilize operations, reduce unnecessary costs, and regain control over how data moved across their network.

The challenges

Oriental Weavers' existing EDI infrastructure had grown fragile over time. Held together by manual processes, opaque connectivity management, and certificate handling that required significant internal effort to maintain.

The team needed infrastructure that could match the scale and reliability demands of their trading partner network, and that would give them the operational visibility and self-service control to manage it without constant external assistance.

The ECGrid solution

ECGrid provided Oriental Weavers with a centralized, API-driven connectivity infrastructure that replaced the manual, fragmented processes they had been managing. Certificate management for direct partner connections was handled at the infrastructure level.

Real-time transaction visibility gave the team and their trading partners a current view of EDI activity across the network. Programmers gained the ability to design and manage their own inbound and outbound work files without depending on external support for standard operational tasks.

The fact that programmers can build and design their own inbound and outbound user files is an important advantage.

The results

In their first year on ECGrid, Oriental Weavers recaptured $58,000 in costs. Order reliability reached 100%. Partner onboarding accelerated. Manual certificate management for more than 30 direct partner connections was eliminated entirely.