Achieving a Frictionless Supply Chain in 2024

When engaging in supply chain processes, businesses are searching for the most seamless ways to streamline their operations and enhance efficiency. One concept that has gained significant attention in recent years is the idea of a “frictionless supply chain”. This represents a strategic shift from traditional supply chain models, emphasizing seamless collaboration and reduced disruptions throughout the entire supply network.

What is a Frictionless Supply Chain?

A frictionless supply chain is a streamlined and interconnected network that aims to eliminate obstacles and inefficiencies in the movement of goods and information from suppliers to end-users. This approach prioritizes seamless communication, data transparency, and collaboration among all stakeholders involved in the supply chain. It encompasses a broader perspective, addressing challenges related to communication, information flow, and coordination between different entities in the supply network.

Causes of Friction in Supply Chains

Friction in supply chains can arise from various sources, including manual processes, information silos, lack of real-time visibility, and inefficient communication channels. These challenges can lead to delays, errors, increased costs, and a lack of agility when responding to market demands. Typically, these are results of human error, which is why a frictionless supply chain supports more and more software-based tools that enable companies to minimize these causes of friction.

Parts of the Supply Chain Prone to Friction

Certain segments of the supply chain are more susceptible to friction than others. For instance, points of transition, such as handoffs between suppliers, manufacturers, distributors, and retailers, are common friction points. Additionally, inventory management, order processing, and demand forecasting can contribute to friction if not managed effectively.

The Role of Electronic Data Interchange (EDI) in Friction Reduction

One key technology that plays a pivotal role in achieving a frictionless supply chain is Electronic Data Interchange (EDI). EDI involves the electronic exchange of business documents, such as purchase orders, invoices, and shipment notices, between trading partners. Here’s how the proper use of EDI can help remove friction:

  • Automation and Accuracy: By automating the exchange of critical documents, EDI minimizes the reliance on manual data entry, reducing the risk of errors and enhancing the accuracy of information.
  • Real-Time Visibility: EDI provides real-time visibility into the status of orders, shipments, and inventory levels, allowing all parties involved to make informed decisions promptly.
  • Efficient Communication: EDI fosters efficient communication between trading partners by establishing standardized formats for data exchange. This uniformity eliminates the need for time-consuming manual corrections.
  • Cost Savings: The automation and efficiency gained through EDI can result in cost savings by reducing labor expenses, eliminating paper-based processes, and minimizing errors that can lead to costly disruptions.

EDI is especially helpful in places of high friction, such as transition points between systems. Transition points are where one company relays information to another to maintain a flow of information within the supply chain. To keep a supply chain moving at a steady pace, these things need to be done quickly, and without error, which is where EDI comes in. Its efficiency and automation eliminate most causes of friction, allowing for a frictionless end-to-end process.

Is More Always Better When It Comes to Software?

Middleware acts as a bridge between different systems and applications, facilitating seamless communication and integration. In the supply chain, various software applications, databases, and systems may be involved, such as Enterprise Resource Planning (ERP) systems, warehouse management systems, and EDI systems. According to a recent article published in Morpheus.Network (Achieving Seamless Integration: How Supply Chain Middleware Empowers a Unified Single Source of Truth | by Lathan James | Morpheus.Network), Middleware helps connect and coordinate these disparate systems. In addition, implementing SSOT (Single Source of Truth) ensures that there is a single, consistent, and authoritative source for critical data within the supply chain. This eliminates the risk of discrepancies or conflicting information that may arise when different systems maintain separate data stores.

However, too many systems and software applications can actually slow down processes, create obstacles, and create dependency on multiple 3rd party solution providers to get things done or to solve issues that may arise. This contributes to inefficiencies and the loss of control over systems and data. Care should be taken in choosing the right service provider that offers scalable, end-to-end solutions as well as tools that allow you to operate and control them internally.


In an era where supply chain resilience and agility are paramount, the transition to a frictionless supply chain is a strategic imperative for businesses. By addressing communication challenges, embracing technological solutions like EDI, and fostering collaboration among supply chain partners, organizations can unlock new levels of efficiency, responsiveness, and competitiveness in the dynamic world of global commerce. As businesses continue to adapt to changing market conditions, the journey toward a frictionless supply chain promises not only operational excellence but also a foundation for sustained growth and success.

Thibaut Bidwell, undergraduate student at State University of Plattsburgh (SUNY)

Sales & Marketing Intern at ECGrid, Loren Data


Data Interchange. “Why Scalable Edi Is Integral to Rapid Business Growth.” Data Interchange, 24 Mar. 2023, Why Scalable EDI is Integral to Rapid Business Growth – Data Interchange

Fullerton, Eric. “Tackling the Enemy of Modern Supply Chains: Friction.” Project44, 13 Nov. 2023, Tackling the Enemy of Modern Supply Chains: Friction | project44

Gravity. “Frictionless: Improve Friction Points in Your Supply Chain.” Gravity Supply Chain, 5 Oct. 2022,

Medium News. “Achieving Seamless Integration” Morpheus Network, 24 July 2023, Achieving Seamless Integration: How Supply Chain Middleware Empowers a Unified Single Source of Truth | by Lathan James | Morpheus.Network

Wainewright, Phil. “A Frictionless Enterprise Perspective on Supply Chain Planning.” Diginomica, diginomica, 2 Nov. 2021, A Frictionless Enterprise perspective on supply chain planning (


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